Returns & Exchanges

At Cotton & Twine, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and unwashed textiles and decor. If a piece doesn't perfectly suit your space, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Package with Care

  Place the items in their original packaging, ensuring all tags are attached and the products are securely wrapped to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized carrier location; we will track the journey back to our warehouse.

• 4.
  Quality Review & Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.